Voicemail notifications don’t show

Samsung Galaxy S9 & S9+
My sister has an s9 plus, same as mine. She gets a notification for a missed call but no notification when a person leaves a voicemail.

I have another question, there’s a little wrench on the upper left on her phone. That used to be on my phone and several other forum members, and someone gave the answers to what it was and how to shut it off but I forgot how.

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