Why does my phone automatically shutdown at 20% or lower?

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My Alcatel 1SE shuts down automatically at 20% or lower. This has occurred multiple times now. I doubt this is a battery problem as I purchased this device only a day ago. I have to plug in the charger for it to turn on again. The battery remains the same: if it turned off at 18% it’ll still be 18% when I turn it on. What’s causing this?


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