Why does the answer button disappear when I press it but the phone keeps ringing.

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Sometimes the Answer, Dismiss buttons appear at the top of the screen, not at the bottom where the answer button is swiped. Sometimes I press the answer button and it answers. Other times I press it and it disappears and the phone keeps ringing. There is no way I can then answer the phone. I can not bring up any screen that allows me to answer.

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