Why doesn’t my phone have direct dial and direct message shortcut/widget?

I purchased this new phone around the middle of last year (2020). It’s Redmi note 8 pro running on Android 9 and MIUI 10. I tried adding direct dial from the widgets as I used to do in the previous phone but it was missing. I’ve updated the Phone and Contacts apps but till date, i couldn’t find it. This us a huge bummer. Any help would be appreciated.

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