Why is my Pincode not responding

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The unlock code on my LG K10 (2017) is no longer opening my phone. Each time I punch in my PIN it says "try again" It doesn’t say incorrect password. And I have tried it more than a thousand time same message (try again). I am not locked out, I am not given option to open the phone with my gmail. Anyone know what can help? I don’t want to format the phone because I don’t want to lose my data.

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