Why won’t my Moto G7 support contact downloads to my car?

I have just changed my car to a Jaguar F Pace 2021 MY. My phone a Moto G7 Power, running Android 10, paired without any problem, but in the car, I got the screen message " YOUR DEVICE DOES NOT SUPPORT CONTACT DOWNLOADS" I had a similar problem with this phone in my previous car a Range Rover Velar but the problem was solved when I installed the Bluetooth Phonebook app. This time, the app did not solve the problem. I am aware that the developers of the app had problems with Google and they recommend deleting the original app and re-installing it via Amazon Appstore. I’ve done this but it still won’t allow the contacts to download.

Can anyone offer any advice, please?

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